Consumers in the Boston area spent a record $6.1 billion on home improvements in 2019. This level of spending is projected to drop modestly next year, according to Harvard University’s Joint Center for Housing Studies.

“Declining home sales and home-building activity coupled with slower gains in permitting for improvement projects will put the brakes on remodeling growth,” says Chris Herbert, the center’s managing director.

“However, if falling mortgage interest rates continue to incentivize home sales, refinancing, and ultimately remodeling activity, the slowdown may soften some.”

If New England small businesses that sell home improvement products and services would like to continue to grow despite the softening market, then advertising will be required.

Low unemployment, a boom in housing starts, and confident consumers are propelling robust sales for New England furniture stores.

In 2019, local consumers in the Boston area spent $2.1 billion on furniture and home furnishing. This number is expected to grow.

Based on estimates developed by Furniture Today’s Strategic Insights team and Easy Analytic Software Inc. (EASI), the total furniture and bedding market is projected to expand by more than 22% by 2024.

If a New England small business owner who sells furniture, furnishings, or home decor would like to grab a larger share of this expanding market, then advertising is necessary.  By almost every key metric, advertising on local radio is a sound marketing investment.

Advertising on Boston radio stations is the best way for small business owners to reach the lucrative mother-market in New England. 

Boston area consumers will spend $110.9 billion over the next 12 months. Forbes magazine reports that its these moms who control 85% of all household purchases. Locally,  there are more than 691,000 mothers with children under the age of 18 at home.

New England small business owners need to pay special attention to these mothers and their wallets. Here's why:

• 45,956 moms are planning to buy a new house this year
• 56,942 moms are planning to go back to school this year
• 72,691 moms will buy a smartphone this year
• 79,617 moms will hire a plumber this year
• 80,232 moms are planning to purchase a car this year
• 81,770 will use a financial planner this year
• 85,744 moms will buy furniture or mattresses this year
• 168,261 will use a tax preparation service this year
• 186,926 moms are planning a major home improvement this year
• 582,488 moms will buy a restaurant meal this month

New England area small business owners need employees...desperately.

According to a report from the National Federation of Independent Business, 26% of small business owners say finding qualified workers is their number one problem. 

The report goes on to say that 88% of small business owners looking to hire new employees are finding there are no qualified candidates.

The historically low unemployment figures in the Boston area appears to be the root cause of local hiring woes. The metro area jobless rate stands at 2.1%. There are just not enough qualified workers to go around.

Most small business owners have exhausted the traditional methods of recruitment. These include online job board posts, newspaper ads, referral bonuses, and help wanted signs. All to no avail.

To successfully attract the qualified applicants they yearn for, local small business owners need to command the attention of 'passive' job seekers. The number one source for these candidates is Boston radio.

Advertising is critical to the success of every New England small business owner.  One of the most powerful elements of any advertising campaign is how many people it reaches.

Nielsen, the world's largest consumer insights company, found that advertising reach has a more significant effect on sales than branding, recency, and context.

There are many ways a local business owner can advertise. This includes traditional media like Boston radio, local TV, and newspaper. It also includes online advertising options such as Facebook, Instagram, and Pandora.

They type of customer an individual business needs to reach depends on the goods and services the company sells. For instance, a daycare operator might want to reach households with young children. On the other hand, a real estate agent could be looking for consumers in the market to purchase a new home.

"We advertise on Boston radio because it brings in new customers," says Elizabeth Russell-Skehan, VP of Marketing at Russell's Garden Center. "We like radio advertising because the commercials provide us with enough time to explain all of the products and services we offer."

Russell's, located just off of Route 20 in Wayland, MA., is set on a 55-acre farm, seven of which are open for retail 360 days per year. Half of what the garden center sells are plants including, annuals, perennials, and shrubs. 

The other half of their sales come from hardgoods including, garden supplies, tools, seeds, specialty gifts, and toys.

At Christmas time, Russell's sells 3000 Christmas trees. The company is also a full-service florist providing flowers for weddings, proms, bar mitzvahs, and other celebrations.

"New customers tell us all the time that they learned about what we do from our radio advertising."

For New England small business owners who depend on Valentine's Day to spike first-quarter sales, this year could prove to be a battle as the decline in celebrants is expected to continue.

Based on estimates from the National Retail Federation, 2.4 million Boston area consumers will be participating in the holiday this year. This is 20% fewer than ten years ago.

There is good news, however, for local business owners. Although there are will be fewer customers, local Valentine's Day spending is expected to grow to $388-million. This is 28% higher than a decade ago.

So, how does a New England retailer or restaurant win the battle for the hearts and wallets of romantic consumers?  Advertising is a necessary weapon to win this war.

No weapon is as potent as advertising on Boston radio.

By April 15th next year, 1.9 million residents in the Boston area will file a tax return.  More than 53% of these returns will be completed by the taxpayer themselves, either by hand or with the help of an online provider like Turbotax.

Every season, New England small business owners who specialize in tax preparation services lose customers to the do-it-yourself options.  This year, 916,000 local consumers will spend $176,000,000 with tax professionals. But, based on the average cost of services, more than $202,000,000 will stay in the wallets of the DIY crowd.

To clawback this enormous amount of money from the DIY market, local tax preparers will need to advertise the valuable benefits of using a professional.

The best advertising option for tax professionals is on Boston radio stations. Here's why:

"Advertising on Boston radio has helped to build our company's name and reputation," says Paul Kunze. "Without radio advertising, no one would know who we are."

Mr. Kunze is the Vice President/Director of Sales and Marketing for IntraSystems, a Braintree, MA. The company provides computing-infrastructure and cybersecurity solutions to mid-market and enterprise-sized companies.

The company was founded by Mr. Kunze in 1996 along with his childhood friend, Jim Hanrahan, who serves as President of IntraSystems.

"The majority of our customers are in the healthcare and financial industries," says Mr. Kunze. State and local governments are also a big part of our business."

"We work with our clients on assessment, design, product deployment, support, maintenance, and education. Few other companies can provide this depth of service."

"Our first customers came from cold-calls I was making from Jim's living room. It paid off, though, the first year we brought in $600,000 in sales."

In an attempt to accelerate growth, IntraSystems began advertising on Boston radio in 2002.

"We want to have a dominating presence in the area where people know us and love us," says Jim Nelson, Senior Vice President & Chief Marketing Officer of Salem Five. "Advertising on Boston radio helps us do that."

Salem Five is a mutual community bank based in Salem, MA. It serves both retail and commercial customers online and from 36 branches across Middlesex and Essex Counties.

"As a mutual bank, we are owned by our customers. That's how it has been since 1855 when we opened as Salem Five Cents Saving Bank," says Mr. Nelson. "We were called that because our first depositors were kids who could open up an account with a nickel."

Finding new depositors is essential for the long term success of the bank. "We need to continue to grow to be able to serve our customers better," says Mr. Nelson.

"Deposit gathering is about building brand, which we accomplish in part, with advertising. For the past ten years, radio has commanded the largest share of our advertising budget."